Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, phone number, and company name when you contact us or fill out forms
- Payment and billing information when you purchase our services
- Communication records when you interact with our support team
- Any other information you choose to provide
2. Automatically Collected Information
When you access our website, we automatically collect certain information, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the date and time of your visit. We use cookies and similar tracking technologies to collect this information.
3. How We Use Your Information
- To provide, maintain, and improve our services
- To process transactions and send related information
- To send technical notices, updates, and support messages
- To respond to your comments, questions, and customer service requests
- To communicate with you about products, services, and events
- To monitor and analyze trends, usage, and activities
- To detect, investigate, and prevent security incidents
4. Data Sharing
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, analytics providers, and cloud hosting services. These providers are contractually obligated to protect your information.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Data portability — receive your data in a structured format
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
8. Cookies
We use cookies and similar technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@syntaxsense.com.